Standard Chartered Bank Job Opportunity in Zambia: Customer Support Analyst

by CJStanley · February 9, 2018

Job purpose:

To be accountable for accurate local /international mail, visa electron and credit cards dispatch to various branches within stipulated SLA
Effective processing of bill requisitions for various service providers managed in the unit and ito as a whole
Ensuring quality service is provided in your preparation of customer’s audit reports
Effective and quality monthly reconciliation of statements

Key responsibilities:

Dispatch to intended locations, all local and international mail received from courier mail man by 09:00hrs daily
Ensure that advice letters received from branches via courier vendor are dispatched for processing timely and within stipulated tat
Ensure visa cards are reconciled and dispatched within 24hrs from receipt
Ensure all bills received are verified and timely processed in the payment system for payment by finance within the vendor credit terms
Ensure a reconciliation of all vendor bills is performed monthly
Make recoveries for personal couriered items by debiting concerned staff.
Ensure no disruption in service as regards telephone lines and courier facilities due to non/late payment of bills.
Review and reconcile ‘RTS’ mail
Reconciliation of statements weekly and on a monthly basis raise and post Nostro entries in the straight 2 bank system daily
Consolidate the ATM bank of Zambia monthly return
Attend to other duties as directed by line manager
Ensure you remain alert to the risk of money laundering and assist in the bank`s efforts in combating it by adhering to key money laundering principles in relation to:
- Identifying your customer, knowing your customer; monitoring of accounts; reporting suspicious transactions/ unusual activities; safe guarding records and not disclosing suspicions to customers

Knowledge, skills & experience: