Standard Chartered Bank Job Opportunity in Zambia: Customer Support Analyst


  • Company: Standard Chartered Bank
  • Location: Lusaka, Lusaka Province, Zambia
  • State: Lusaka
  • Job type: Full-Time
  • Job category: Banking Jobs in Zambia

Job purpose:

  • To be accountable for accurate local /international mail, visa electron and credit cards dispatch to various branches within stipulated SLA
  • Effective processing of bill requisitions for various service providers managed in the unit and ito as a whole
  • Ensuring quality service is provided in your preparation of customer’s audit reports
  • Effective and quality monthly reconciliation of statements

Key responsibilities:

  • Dispatch to intended locations, all local and international mail received from courier mail man by 09:00hrs daily
  • Ensure that advice letters received from branches via courier vendor are dispatched for processing timely and within stipulated tat
  • Ensure visa cards are reconciled and dispatched within 24hrs from receipt
  • Ensure all bills received are verified and timely processed in the payment system for payment by finance within the vendor credit terms
  • Ensure a reconciliation of all vendor bills is performed monthly
  • Make recoveries for personal couriered items by debiting concerned staff.
  • Ensure no disruption in service as regards telephone lines and courier facilities due to non/late payment of bills.
  • Review and reconcile ‘RTS’ mail
  • Reconciliation of statements weekly and on a monthly basis raise and post Nostro entries in the straight 2 bank system daily
  • Consolidate the ATM bank of Zambia monthly return
  • Attend to other duties as directed by line manager
  • Ensure you remain alert to the risk of money laundering and assist in the bank`s efforts in combating it by adhering to key money laundering principles in relation to:
    • Identifying your customer, knowing your customer; monitoring of accounts; reporting suspicious transactions/ unusual activities; safe guarding records and not disclosing suspicions to customers

Knowledge, skills & experience:

  • Minimum qualification 5 ‘O’ levels
  • Two years banking experience
  • Knowledge of bank operational procedures
  • Basis understanding of anti-money laundering and terrorist financing procedures

Click Here To Apply


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