Standard Chartered Bank Job Vacancy in Zambia: Branch Sales & Service Executive- Retail Banking
- Company: Standard Chartered Bank
- Location: Lusaka, Lusaka Province, Zambia
- State: Lusaka
- Job type: Full-Time
- Job category: Banking Jobs in Zambia
Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise – here for good. See our Brand and Values
We are currently looking for Branch Sales & Service Executive
Responsibilities
- Set performance goals achievement and aim to exceed them
- Close Referrals to existing and new clients from other staff
- Cross-sell products and services to new and existing customers
- Maintain support and rapport with customers and alliances
- Apply sales and service model
- Visit and teleconsult customers for potential and new business
- Broaden digital conversations with customers and ensure customers are migrated to the digital channels
- New clients approaching bank via Mobile/ Web
- New clients approaching bank (other channels)
- Acquiring Business Clients from Business Banking alliances
- Actively engaging during the first 3 months (New Client onboarding )
- Supporting the client on any client-initiated needs
- Reaching out pro-actively to lower value businesses (if diverted by other channels)
- Proactively reaching out to high-value Business Clients (if diverted by other channels)
- Delivering on transactions, service requests, Mobile/ Web training
- Proactively engaging with the “High Potential Businesses” (if diverted by other channels)
- Any other duties that may be delegated by management
Relationship Management :
- Adherence to set and monitor branch overall sales standards in the branch.
- Ensure the delivery of high service quality to customers
- Maintain good appearance of the branch facilities and staff
- Proactively participate in service performance reviews and help close any deficiencies
- Attend to and resolve customer’s complaints or feedback promptly which are within your control.
Risk Management
- Ensure proper control and efficiency of branch overall sales performance
- Alert to unusual items, unbalanced positions, irregularities and long outstanding transactions
- Ensure good operating security measures in your area of operations.
- Perform and review KCS, KRI and other necessary control checklists
- Conform to the compliance requirements including central bank and anti-money laundering requirements and group code of conduct.
AML
- Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to: Identifying your customers: know your customer; reporting suspicious: safeguarding records and not disclosing suspicions to the customer.
Regulatory & Business conduct
- Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business conduct
(This is mandatory standard wording, do not remove).
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the region to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.]*
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.