Standard Chartered Bank Job Vacancy in Zambia: Product Manager,Retail Banking
- Company: Standard Chartered Bank
- Location: Lusaka, Lusaka Province, Zambia
- State: Lusaka
- Job type: Full-Time
- Job category: Banking Jobs in Zambia
Introduction 1
Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa, and the Middle East. And our heritage and values are expressed in our brand promise – here for good. See our Brand and Values
We are currently looking for……Head of Products – Retail Lending
JOB PURPOSE
- Responsible for executing the Country agenda on P Loans, Mortgage & Auto, Credit Cards, Building Under Construction and to deliver sustainable growth across Lending Products.
- Responsible for growing market share and increasing client level profitability by supporting the new acquisition and relationship teams and portfolio management of all Lending products based on client needs
- Support Segments Achieve the Revenue, Balance Sheet, Product Margins as per budget
Ensure consistent Service and Product delivery on client propositions as per budgeted benchmarks by identifying challenges related to (a) products and processes design, for resolution by Retail Product team and (b) process execution within Sales, Operations and Service teams, for resolution in the country with the relevant stakeholders
KEY RESPONSIBILITIES
Business Performance
- Implement and commercialize global standard Product program for P Loans, Mortgage & Auto and Credit Cards across Zambian market.
- Collaborate effectively with the Segment teams, Client Acquisition and Relationship teams and CIC/ TB to leverage the eco-system and help deliver budgeted Balance Sheet and NFI targets
- Execute global standard Product Optimization strategies to deliver Product level RoRWA
- Implement the integrated product segment strategy to launch/re-launch the program value proposition and specific enablers and track program performance along with the segment team
- Optimize fees and charges to create value for clients in line with TCF principles
- Ensure scorecard alignment with product strategy
- Support RC academy for the development of appropriate training content for the acquisition, relationship and service teams
- Responsible for Portfolio health on relevant products – delivery through regular engagement with Risk teams in the country to track portfolio performance (through lead indicators) and taking necessary actions to ensure loan impairment is within approved and acceptable limits. Work closely with Portfolio Managers to ensure the following:
Responsible for ensuring governance and controls around Lending products are in line with CAD and global PPG. In particular, ensuring that there is a documented and standardized process with credit policy oversight on collateral management for secured lending products and recovery of instalments for Deduction at Source Programs
- Design and Launch the Building Under Construction program for Zambian market in consultation and guidance from Group Mortgage and Country Risk team
- Manage approval rates for all lending products in conjunction with the Client Acquisition, relationship and CI teams
Contribute to the reduction of PL concentration on overall RC assets
Product & Service Delivery
- Complaints & Client Experience: Collaborate closely with the CEPG teams to Identify gaps and design failures in existing process and products and work with global and regional product teams to solve for endemic design issues to improve overall product and Service delivery
Product Launches & Product Maintenance
- Execute the global Product standardization and Product rationalization agenda across Lending Products
- Work with segment and frontline teams to identify client needs and launch existing global product solutions to meet these needs. In the absence of existing global solutions work with the Country team to have the relevant proposition developed as a global solution for implementation
- Support Segments in Managing product campaigns
- Support CA & CR in Pipeline Management
Governance
- Manage compliance with PPGs & CADs
Ensure compliance with Group & Country AML and CDD policies
KEY RELATIONSHIPS
- Regional and Country Credit Policy, Underwriting teams, Client Acquisition and Relationship teams
- Segment Heads for Zambia region and the country segment and product teams
Regional and Country teams (Segments, CEPG, Operations, L&C, Finance, Retail Analytics)
KEY MEASURABLES
- Financials – Balance Sheet, P&L, LAR, RoRWA
- Productivity – PPC, No. of Active Clients, No. of New Clients, Cross-sell per Client, Tail management
- Risk Management – Lead Indicators on delinquency and IIP
- The effectiveness of controls – evidenced by satisfactory Audit results and CSTs and collateral management
Client feedback – NPS, Voice of Customer surveys etc