Support Engineer Job: R.A Consulting Services

Location: out of Lusaka

The Partner standard responsibilities include, but are not limited to:

2.7.1 Image Management:  Building, maintaining, and deploying desktop/laptop images.

2.7.2 Patch Management:  Acquiring, testing, and installing multiple patches to an administered computer system.

2.7.3 Antivirus Management: The maintenance, deployment, and analysis of antivirus in desktops and laptops

2.7.4 Hardware Configuration & Certification

2.7.5 Application Packaging & Virtualization:  Service which enables automated deployment of applications to the future state platform (existing or new).

2.7.6 Software Distribution:  Centralized application packaging and distribution.

2.7.7 Incident and Problem Support:  This involves break/fix, configuration issues, troubleshooting, and software installations, repair and restores of servers, hardware repair (if required), all coordination with 3rd party Partners for resolution in incidents and problems and complete RCA.

2.7.8 Product Strategy & Development:  Education and integration of information related to desktop.

2.7.9 Desktop Management:  The functions required to provide desktop support to a user’s device.

2.7.10  Asset Management:  Update the Asset Inventory and Management System for addition, modification or disposal or assets; ensure that inventory tools are duly installed on workstations; Partner shall maintain the asset inventory of all in scope shops/offices and highlight the need for replacement/refresh of End of Life/End of Service equipment to Airtel

2.7.11  EUC Asset tagging and asset store Management

2.7.12 EUC device asset reconciliation with finance and Software reconciliation with IT as per request

2.7.13  BIMAC (Build, Install, Move, Add, Change) services for EUC devices

2.7.14  Onsite support of incident and request for All Airtel’s Employee EUC Device and FOFO Shops. Such as Wi-Fi access and basic diagnostic of computers/laptops.

2.7.15 Technical evaluation of EUC Device, UAT

2.7.16 Print services: location based printer/scanner installation, troubleshooting

2.7.17 IT end-user accessories Management (display panel, motherboard, RAM, HDD, charger, battery, etc)

2.7.18 EUC license Management, Provide true-up count,  Partner warranty management

2.7.19 auditing, verification of EUC devices and software  Trend Analysis and reporting

2.7.20 support for SCCM agent deployment and issues

2.7.21 Patch/new tool deployment through SCCM, wherever applicable.

2.7.22 Network administration: operation, administration, and maintenance of the end-user network (LAN/WAN/Wireless LAN) for in scope office/shops

2.7.23 support for internet and intranet access

2.7.24 support for 3rd party software installation and troubleshooting

2.7.25 support for windows time sync of the domain clients

2.7.26 support for domain client adding and removing issue (join/disjoin)

2.7.27 Install/uninstall application software on laptop and desktop

2.7.28 Support users to troubleshoot on using offi­ce suite or common applications.

2.7.29 Support users to troubleshoot wireless access issue from their computers.

2.7.30 Support users on using/configuring IPBX / PBX / VoIP telephones (Polycom, Cisco, …)

2.7.31 Support users on using/configuring Soft VoIP and VC software (Polycom, Cisco, …)

2.7.32  Support users on using office communications tools (Skype for business, Skype, …)

2.7.33 Support users on using VC (Video Conference) facilities (Polycom, Cisco, …)

2.7.34 Liaise with L3/OEM vendors where required to troubleshoot/resolve end users issues

2.7.35 EUC Support for Airtel’s Shops/outlets and remote offices

2.7.36 Harddisk encryption for mobile / workstations

2.7.37 Administration, Management of CCTV and electronic access controls

2.7.38 Support users on office automation

2.7.39 First level support for Airtel user applications

2.7.40 Coordinate with other Partners (application or infrastructure) to resolve issues at server/data center level

Important Note: Offers of employment or job openings with requests for payment or fees should be treated with extreme caution, viewed as potentially fraudulent and reported immediately.

Note: Interviews will be conducted via Skype, and ID will be shared to those selected.