• Company: Talent House Limited
• Location: Lusaka, Lusaka Province, Zambia
• State: Lusaka
• Job type: Full-Time
• Job category: IT/Telecom Jobs in Zambia

The IT Technical Support officer will be based in Lusaka, reporting to the Head of IT Services.

A professional troubleshooter, the individual must have the technical training necessary to diagnose, formulate and execute the solution in a finite period of time. The individual must be able to work unsupervised or as a team player. S/He must have the ability to communicate effectively with technical and non-technical personnel.

Duties & Responsibilities:

The duties and responsibilities of the IT Technical support among others include:

• Installing and configuring computer hardware, software, systems, printers, scanners etc
• Ensure system backups are carried out according to company policies.
• Carry out daily checks on servers and notify a supervisor whenever irregularities are noticed.
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
• Manage websites and portals requests
• Supporting the roll-out of new applications, testing, and maintenance.
• Ensure that all OS and endpoint security systems are up to date.
• Investigating, diagnosing and solving computer software and hardware faults
• Process user reported problems and requests; initially resolve problems, escalate and follow-up when necessary; open and track all problems and requests via an internal helpdesk ticket system
• Be able to work independently on a range of disparate technologies.
• Be able to work outside normal working hours.
• Other tasks as assigned

MINIMUM QUALIFICATIONS

Education, Training, and Experience

• Bachelor’s degree in Computer Science or Information Technology  or related discipline
• Experience working with Windows 7 & 10, Windows Server 2008r2, 2016; Active Directory.
• At least 2 years’ working experience

SKILLS AND EXPERIENCE THAT WOULD BE A BONUS

• Experience working with WSUS, DRP and VM solutions experience
• Understand and formulate IT network & infrastructure
• Understand financial services and or pension fund administration & management

How to Apply

If you closely fit the above requirements, and are in the interested in the position, arrange to send your application attaching your CV and submit your application to: [email protected]. Only the shortlisted will be contacted.