Tender for provision of Debt Collection Services: Tandiza Zambia Finance Ltd

Tandiza Zambia Finance Limited is inviting bids from all eligible private firms to provide for dedicated Debt Collection Services. Tandiza is looking to partner with the right Debt collecting company. The contract will be well rewarded and based on performance. We expect a dedicated debt collecting officer to be mostly based at Tandiza’s offices (at least three days a week) to ensure they are fully integrated in Tandiza’s credit collection systems and processes.

Pre-requisite application requirements

Please submit all the documents listed below for a successful consideration of your application. If your submission is incomplete, your application will not be considered. Application letter, description of the company, geographic reach, type of goods/services offered, and should be accompanied by the following:

1. Certificate of incorporation or registration
2. Certificate from National Regulatory Bodies
3. Valid Trading License
4. VAT Registration where applicable
5. Taxpayer Identification Number (TPIN)
6. Company Profile
7. Debt collector Contract Draft
8. Valid and current tax clearance certificate
9. References or contact of references from 5 reputable company clients.
10. Evidence of completion and proven success rate
11. Head office based in Kitwe will be an added advantage.

Below are the responsibilities and requirements for this function. Tandiza requires a professional debt collecting company who have experience and will provide a high-quality service.

Debt Collector Responsibilities and Duties:

1. Collect outstanding debts from non-payroll clients and achieve an agreed collection target to ensure positive cashflow.
2. Manage on going credit management for the business, ensuring any arrears are quickly collected.
3. Incredibly good at skip tracing debtors who have changed addresses, employers or phone numbers.
4. Negotiate pay off deadlines and payment plans. Ensure these are fully executed and collected.
5. Handle customer questions or complaints in a competent way. Debt collector will be fully briefed on all client financial details and is expected to confidently handle challenges from clients.
6. Expected to provide a dedicated Debtor collector usually stationed at Tandiza’s offices. Frequent updates on how credit collection is being co-ordinated and managed is expected.
7. Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.
8. Send account statements to debtors on a monthly basis and ensure that regular follow ups are made remotely or physically.
9. Always adhere to Tandiza credit risk and management policy procedures.
10. Should have a legal firm which they partner with to ensure legal action is taken against defaulting debtors who are not willing to pay up through negotiated payment time lines. company.
11. Maintain security and confidentiality of company and customer information.
12. Follow the laid down legal requirements during debt collections to avoid legal issues.
13. Oversee the management of the external debt collectors. Tandiza may hire a number of debt-collectors and the Principal debt-collector will have the responsibility of overseeing others.

Debt Collector professional qualities

1. Must have over 3 to 5 years of experience as a debt collecting company.
2. Experience in working with targets and deadlines.
3. Knowledge of relevant legal requirements.
4. Good knowledge of MS office and databases.
5. Good time management skills.
6. Great inter-personal and communication skills.

All applications should be sent through email to: [email protected] under the subject heading ‘Provision for Debt Collection Services’

Deadline: 31st May, 2020.