• Company: TopStar Communications Company
• Location: Lusaka, Lusaka Province, Zambia
• State: Lusaka
• Job type: Full-Time
• Job Category: Customer Service Jobs in Zambia

Job Title: Customer Service Centre Supervisor

Note

• You are required to mark the job title and workplace in the application email or we’ll neglect it directly.
• Residents of the areas/towns below are urged to apply and will be given first priority.

Work Place

•  Kasama/ Choma / Mazabuka/ Mansa / Solwezi

Responsibility

• Planning and managing activities of the Customer service Centre.
• Marketing and sale of all product.
• Provide monthly evaluation report of all staff.
• Provide weekly / monthly sales report.
• Taking stock and cash inventory.
• Managing and allocating staff resources according to changing needs.
• Supervising customer service centre teams, learning about the products and services of the organization following up to date with modifications.
• Rendering and solving customers’ technical problems.
• Keeping abreast development and changes in customer service field by attending meetings.
• Paying and delivery of CASH at the Bank and Head office (Finance Dept).
• Analysing data or statistics to identify the customer service levels the organization is providing.
• Performs other duties as required and assigned.

Requirements

• Strong Supervisory skills and background.
•  Possess strong product and system knowledge.
•  Possess good communications, writing and analytical skills.
• English Language is Compulsory.
•  Computer Literacy, Proficient in Excel, and Microsoft Word.
• A graduate in Business Admin, Mass Communication, Other humanities from a recognized university.
• With at least 3-5 years working experience Customer Service.
• Centre Management with proven achievements to be added advantage.

 

How to Apply

Submit your CV and Application to [email protected]