TopStar Communications Company Limited Currently Recruiting: Customer Care Supervisor

Topstar is a Zambian communications company that has come to offer Digital life to all Zambians. As an equal opportunity employer and fast-growing company, we are currently looking for an experienced candidate to fill the vacancy of Customer Care Supervisor.

Responsibility

• Planning and managing activities of the customer service center.
• Marketing and sale of all product
• Provide monthly evaluation report of all staff
• Provide daily / monthly sales report.
• Taking responsibility for stock and cash inventory
• Managing and allocating staff resources according to changing needs
• supervising customer service teams, learning about the products and services of the organization following up to date with modifications
• Rendering and solving customers’ technical problems
• keeping abreast development and changes in the customer service field by attending meetings.
• Paying and delivery of CASH at the Bank and Head office (Finance Dept)
• Analyzing data or statistics to identify the customer service level, the organization is providing.
• Keeping customer service center’s environment well, like keep walls clean and everything in order.

Requirement

• Bachelor/Diploma in Business Administration, Marketing, Sales or any other related filed.
• 3-5 Years working experience in Telecommunications Company or profit-making organization.
• Local Residents will be given priority.
• Computer Literacy, Proficient in Excel, and Microsoft Word.
• Ability to adapt to Change
• Able to Coach and Mentor his subordinate
• Possess strong product and system knowledge.
• Excellent communications, writing and analytical skills and Problem-solving skills.

NB:

Kindly state your expected gross salary in your application letter.
Interested candidates should submit their applications electronically consisting of a letter and CV as a single document (PDF or word).
Applications should be saved and sent in the following format:
Job title, and Area _Name_CV note in the email title, or we’ll pass it directly

• e.g. Customer Care Supervisor_Solwezi,Mansa_mukuka_Bwalya_CV note.