TopStar Communications Company Limited Recruiting: After Sales Manager

• Company: TopStar Communications
• Location: Lusaka, Lusaka Province, Zambia
• State: Lusaka
• Job type: Full-Time
• Job category: Administrative/Sales Jobs in Zambia

Note: You are required to mark the job title and workplace in the application email or we’ll neglect it directly.

Work Place: Lusaka

Responsibilities

• To develop and implement the strategic zonal after sales plan in line with the business strategy/ plan.
• To ensure that all zonal after sales activities are aligned to the overall business requirements.
• Responsible for coordinating the specific objectives of the zonal after sales plan with all the functional departments of the company, including finance, Human resources, logistics, sales and marketing.
• To train, motivate and lead after sales team to achieve set objectives and targets.
• To Maintain contact with clients to obtain customer feedback regarding product/service quality.
• Supervise the operations of after-sales teams to ensure set targets are met.
• To conduct periodic performance evaluations to ensure that their team is on the right path to achieving the goals.
• To develop, implement and monitor business processes, policies and procedures in respect of functional activities (Installations, customer service, logistics, finance and sales) in the respective region
• To Monitor contract details to notify clients of pending expiration and help process renewal.
• To Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.
• To Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance.
• To Oversee all post-sales services provided to clients to ensure customer satisfaction and maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs.
• To Provide periodic reports to management on all after sales activities
• Any other duties assigned by the supervisor.

Requirements

• Age 35-40 years
• Health Great health condition
• Qualification BSc or BA in Sales & Marketing, Business Administration, Economics or related
• Work experience Five + (5+) years sales or business management experience in broadcast television industry; Three (3) years of which must have been in a managerial capacity. Logistics and distribution knowledge and understanding
• Work knowledge Familiar with repair of decoders and antenna installation, Change Management, Coaching/ Mentoring Principles, Contract Management, Financial Principles and Management, People Management, Performance Management, Stakeholder Management, Strategic Alignment/Acumen, Market knowledge,
• Computer skill MS Office with emphasis on excel and PowerPoint
• Language Proficiency in English