United Bank for Africa (Z) Ltd is Currently Recruiting: Team Member – Digital Banking Sales

JOB DESCRIPTION – TEAM MEMBER – DIGITAL BANKING SALES

Essential Information:

A Digital Banking Sales Officer drives sales, usage, profitability, and growth of e-solutions/ products and channels in the country. He/ she also increases the penetration (utilization) of UBA products/e-banking solutions in the country and Public Institutions.

Reporting Relationships:

Functionally reports to the Country Head E-Banking Sales

Administratively reports to Country Head E-Banking Sales

Supervises:

Nil

Job Duties:

• To grow the Bank’s card/collection and payment business through recruitment of new customers and high uptake of card products to specific targets set by Management.
• To create strategies to drive card volumes and volumes on collection and payment platforms.
• To ensure all deployed electronic channels (ATM/POS) are profitable/ full utilization of payment and collection products deployed to customers.
• To monitor and report performance on all card products/payment and collection products.
• To expand the Bank’s partnership network through the development of new relationships.
• To identify cross-selling opportunities within existing relationships to expand the volume of business.
• To drive card sales/ Bank’s collection and payment products through the network.
• To track and report any challenges faced by customers and ensure effective escalation and complete closure of all issues.
• To identify opportunities for new products through market surveys, research and regular interaction with customers and make recommendations to management for implementation.
• To identify and recommend the deployment of new channels (POS/ATM) at strategic locations to drive product usage.

Key Performance Indicators:

• Conversion ratio
• Customer satisfaction
• Returns on sales or expenses
• Pipeline opportunities
• Team work and proper reporting

Skills:

• Problem solving skills
• Attention to details
• Good communication skills (written and oral)
• Good team player

Job Requirements & Knowledge:

• Good knowledge of customer relationship management
• Knowledge of various UBA e-products and services
• Basic banking operations
• Excellent selling and marketing skills
• Excellent oral and writing communication skills
• Interpersonal skills

Application requirements:

• Candidate must possess a first degree in Computer Science/Engineering, Systems Engineering or Operational sciences with a strong Information Systems component.
• Candidates must have a minimum of 5 credits on their Grade 12 results with Mathematics and English included.

To Apply:

Qualified candidates meeting the above requirements must send a copy of their CV, a cover letter, and academic qualifications to [email protected] before 12th November 2019.