Workforce Banking Specialist Job Available at ZANACO


Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department at Head Office:-

WORKFORCE BANKING SPECIALIST (X2)

JOB PURPOSE

Supports the Workforce Senior Banking Specialist in the delivery of our staff banking proposition and driving products sales through the proposition anchoring on salary domiciliation. This will be largely driven through opportunities in our internal ecosystem but will also extend externally.

Under the supervision of the Workforce Banking Senior Specialist, the following are among the Job Key Responsibilities:-

Implement the retail staff banking proposition
Establish an operating rhythm with our corporate banking team to drive staff banking penetration to our corporate clients
Implement the marketing strategy which supports Zanaco’s staff banking proposal
Own 3rd party partnerships that drive our product dominance
Drive product utilization across all client segments through staff banking
Actively manage staff banking partners to ensure optimization of returns
Adhere to staff banking performance standards
Deliver retail product sales targets through staff banking
Accountable for all staff banking financial KPIs
Work with stakeholders to ensure staff banking proposition fulfills customer service expectations
Ensure adherence to customer complaints resolution and escalation
Use voice of frontline to address pain points.

INTERNAL/EXTERNAL CONTACT

External:     Local Regulators on statutory matters
Internal:     All Divisions

QUALIFICATIONS AND EXPERIENCE

Minimum 5 Credits Grade 12 Certificate including Mathematics and English
University Degree in relevant subject
Diploma in Banking or Finance will be an added advantage
At least three (3) years banking management experience
Understanding of Retail Banking products and account opening, KYC Requirements
Understanding of relevant legislation e.g. KYC, Anti – Money laundering, Banking code.
Understanding of people policies and processes
Demonstrated complaint handling and skills certifications

JOB CORE COMPETENCIES

Verbal and written communication
Delighting customers
Networking/Liaison
Persuading and selling
Drive for results
Analytical thinking
Team work
Customer service orientation
Analysis
Monitoring
Problem solving
Presentation and facilitation

APPLICATION PROCEDURE

All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to [email protected] no later than Friday, 13th January 2017.

Kindly note that you do not need to send us copies of your qualification certificates at this point.

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.

THE CHIEF HUMAN RESOURCE & TRAINING OFFICER

HUMAN RESOURCES AND TRAINING DIVISION

ZAMABIA NATIONAL COMMERCIAL BANK PLC

HEAD OFFICE

P.O.BOX 33611

LUSAKA


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