Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified members of staff with relevant experience for the following job aimed at contributing to the Bank’s strategic vision, in the Digital Banking Division under the Sales Department to be based in Kabwe:-

MERCHANT SALES REGIONAL SPECIALIST (X1)

JOB PURPOSE

Responsible for setting up and accelerating the growth of an active Merchant banking network in the assigned region. Accountable for all related financial and service Key Performance Indicators.

Under the supervision of the Head Merchant Sales, the following are among the Job Key Responsibilities:-

• Define and execute merchant onboarding strategy.

• Define and execute merchant activation strategy at the point of onboarding.

• Responsible for regional revenue performance of the merchant sales channel.

• Identify and increase opportunities to increase merchant sales penetration.

• Conduct quarterly market sizing and provide initiatives to stay ahead of the market.

• Ensure merchants receive all relevant training at activation.

• Ensure training, implementation and support advice.

• Ensure compliance to due diligence process at merchant onboarding

INTERNAL/EXTERNAL CONTACT

• External: Local Regulators.
• Internal: All Divisions.

QUALIFICATIONS AND EXPERIENCE

• Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.

• Degree in a relevant field or professional qualification from a recognised university.

• At least three (3) years banking experience.

• Understanding of Agency banking models and regulatory requirements.

• Understanding of relevant legislation e.g. KYC, anti-money laundering, banking code.

• Demonstrated complaint handling and skills certifications.

JOB CORE COMPETENCIES

• Verbal and written communication.

• Delighting customers.

• Networking/liaison.

• Persuading and selling.

• Drive for results.

• Self-starter.

• Teamwork.

• Customer service orientation.

• Analysis.

• Monitoring.

• Problem-solving.

• Conceptual thinking.

• Strategic leadership.

• Presentation and facilitation.

 

How to Apply

All applications MUST have an application/cover letter, copies of qualification certificates including Grade 12 and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to [email protected] no later than Thursday, 11th January, 2018.

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.

Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).