Jobs in Zambia and Zimbabwe

Zambia National Commercial Bank Job Opportunity: Head – Private Banking

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  • Company: Zambia National Commercial Bank
  • Location: Lusaka, Lusaka Province, Zambia
  • State: Lusaka
  • Job type: Full-Time
  • Job category: Banking Jobs in Zambia

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified individuals with relevant experience for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department at Head Office:-

HEAD – PRIVATE BANKING

JOB PURPOSE

Deliver a professional strategic co-ordination of the Bank’s overall Strategy to develop the Private Banking Segment and offering, in both the product and the financial aspects, as well as increasing clients’ portfolio. This position ensures the achievement of superior customer service and directs the overall performance of the Bank’s High Net Worth offering. Also responsible for Customer Value Proposition (CVP) embedment and operationalisation of the Bank’s Private Banking segment.

Under the supervision of the Head Retail Banking, the following are among the Job Key Responsibilities:-

  • Responsible for the growth of portfolio on deposits, loans, fees, commissions and interest income.
  • Driving focus on a customer-focused sale and servicing environment.
  • Ensures that the full value chain of this segment proposition is realised for the Bank.
  • Conducts market sizing and provide initiatives to catch up with the market.
  • Ensure brand and offering consistency across the channel offering for this segment.
  • Manage for value a team of personal bankers in growing the customer proposition that serves the high net worth.
  • Managing an own book to generate Net New Money & Revenues for the Private Banking segment.
  • Identify new prospects and develop them to become clients.
  • To work closely with key client relationships and other units within the Bank on the origination of direct investment opportunities in order to grow and maintain them.
  • Establish and develop strong partnerships throughout the entire Private Bank and other business lines, including close collaboration with the Corporate Banking & Retail Banking units.
  • Increase the clients’ share of wallet and contribute to the diversification of the Private Banking segment.
  • Cross-refer clients to other business units of the Bank (Corporate Banking, Trade Finance, Treasury and others).
  • Stay close to customer events, needs and offering by having regular interaction including calls, visits and customer events.
  • Ensure proactive consultation with customers on a regular basis.
  • Ensure that all regulatory requirements are met and complies with all internal policies and procedures.
  • To conduct training for subordinates in areas of concern e.g. sales, complaints handling, process, operations, controls, customer service etc.
  • To share knowledge and experience and best practice with team members in order to ensure that team performance complies with set service standards.

INTERNAL/EXTERNAL CONTACT

External

  • Local Regulators on statutory matters.

Internal

  • Corporate Banking Departments.
  • Retail Banking Departments.
  • Treasury Departments.
  • Information Technology.

QUALIFICATIONS AND EXPERIENCE

  • Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
  • University Degree in relevant subject.
  • Diploma in Banking and Finance will be an added advantage.
  • At least eight (8) years banking experience.
  • Demonstrated complaint handling and skills certifications.

JOB CORE COMPETENCIES

  • Written and verbal communication skills.
  • Drive for Results.
  • Relationship management skills.
  • Legal knowledge.
  • Customer Service.
  • Negotiation skills.
  • Persuading and selling.
  • Strategic Leadership.
  • Delighting customers.
  • Analytical thinking.
  • Teamwork.

 

How to Apply

All applications MUST have an application/cover letter, copies of qualification certificates including Grade 12 and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to [email protected] no later than Wednesday, 22nd December, 2017.

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.

Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).