• Company: Zambia National Commercial Bank
• Location: Lusaka, Lusaka Province, Zambia
• State: Lusaka
• Job type: Full-Time
• Job category: Sales/Marketing Jobs in Zambia

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified individuals with relevant experience for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department at Head Office:-

HEAD – RETAIL PRODUCT SALES

JOB PURPOSE

Primarily accountable for driving balance sheet performance on both liabilities and assets and providing key enablers to the frontlines success in driving individual product sales including driving our staff banking proposition in all Corporate and Commercial clients. Owns overall P&L for all retail products and drives initiatives required to achieve the product marketing and sales strategy.

Under the supervision of the Head Retail Banking, the following are among the Job Key Responsibilities:-

• Develop and implement the Retail sales strategy.
• Establish an operating rhythm driving our staff banking proposition.
• Drive the marketing strategy complimenting all retails product sales.
• Own 3rd party partnerships that drive our product dominance.
• Drive product utilisation across all client segments.
• Actively manage retail balance sheet to ensure optimisation of returns.
• Establish retail products performance standards.
• Expand market share through product sales volumes.
• Set performance targets for the year i.e. number of funded accounts and sales implementation.
• Monitor account throughput per product – product contribution to portfolio.
• Propose and implement sales interventions per cluster, product mix and uptake.
• Perform lead role for all retail sales promotions, events and leads.
• To provide weekly accounts sales dashboards/trends and highlights to the Head Retail Banking.
• To be responsible for the growth and maintenance of retail assets portfolio.

• To ensure customer retention through cross selling, sales promotions, out-marketing calls, presentations and conversion of wholesale retail opportunities i.e. salary accounts, teachers accounts and pensions.
• Ensure adherence to customer complaints resolution and escalation.
• To conduct training for customer facing staff e.g. product knowledge, sales, complaints handling, process, operations, controls etc.
• To share knowledge and experience and best practice with team members in order to ensure that team performance complies with set service standards.

INTERNAL/EXTERNAL CONTACT

External

• Local Regulators on statutory matters.

Internal

• Corporate Banking Departments.

• Retail Banking Departments.

• Treasury Departments.

• Information Technology.

QUALIFICATIONS AND EXPERIENCE

• Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
• University Degree in relevant subject.

• MBA is an added advantage.
• At least eight (8) years banking experience.

• Demonstrated complaint handling and skills certifications.

JOB CORE COMPETENCIES

• Verbal and written communication.

• Delighting customers.

• Networking/Liaison.

• Persuading and selling.

• Drive for results.

• Analytical thinking.
• Teamwork.
• Customer service orientation.
• Analysis.
• Monitoring.
• Problem-solving.
• Conceptual thinking.
• Strategic leadership.
• Presentation and facilitation.

 

How to Apply

All applications MUST have an application/cover letter, copies of qualification certificates including Grade 12 and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to [email protected] no later than Tuesday, 22nd December, 2017.

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.

Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).