Jobs in Zambia and Zimbabwe

Zambia National Commercial Bank Latest Job Vacancy: Relationship Manager

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  • Company: Zambia National Commercial Bank
  • Location: Lusaka, Lusaka Province, Zambia
  • State: Lusaka
  • Job type: Full-Time
  • Job category: Banking Jobs in Zambia

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following jobs aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Corporate & Investment Banking Department in the Public Sector Section to be based at Head Office:-

RELATIONSHIP MANAGER (X2)

JOB PURPOSE

Responsible for building and maintaining customer relationships, managing a portfolio of customers and providing excellent customer service whilst ensuring effective risk management of existing customers and new opportunities

 

Under the supervision of the Head – Public Sector, the following are among the job key responsibilities:-

  • ·         Focusing on existing customers to provide excellent customer service and being recognized as a trusted advisor.
  • ·         Developing portfolio through increasing wallet share and winning new business.
  • ·         Building and developing Key Business Introducers (KBI) networks.
  • ·         Targeting prospective clients to develop new relationships and win new business.
  • ·         Working with marketing to raise profile in the external market.
  • ·         Working with product partners and the Wider Bank to increase the wallet of share, including the delivering of complex product solutions.
  • ·         Working with credit colleagues to structure credit solutions.
  • ·         Using a prioritization model to ensure regular contact with a customer, including strategic annual reviews, service meetings, complaints resolution etc.
  • ·         Using the Sales plan effectively including:
  • – Accurate and timely pipeline completion.
  • – Complete call reports of all meetings.
  • – Wallet Share plan and Customer Account Strategy Plan for all customers.
  • ·         Ensuring standards of data quality are maintained at all times.
  • ·         Ensuring compliance with mandatory Risk policies and procedures relating to credit conformance and regulatory.
  • ·         Jointly working with Corporate Credit & Risk on credit issues with a view of implementing the Zanaco credit processes (Early Alert, Watch List & Provisioning) with the objective of minimal default by proactively restructuring to avoid default where necessary.
  • ·         Assisting in coordinating end-to-end post-approval activities.
  • ·         Appraising Head, Public Sector of any appropriate market information.
  • ·         Ensuring effective risk management of the portfolio.
  • ·         Operating in accordance with Zanaco’s Underwriting Standards and Lending procedures.
  • ·         Taking ownership of high-quality objective credit applications, ensure robust monitoring and control and that sound judgment is exercised at all times.
  • ·         Remaining alert to the risk of money laundering and assisting in the bank’s efforts at combating Money Laundering activity by adhering to the key principles in relation to:
  • ·         Thorough knowledge and practice of Know Your Customer principles.
  • ·         Monitoring customer accounts.
  • ·         Reporting suspicious transactions and/or activity on the portfolio.
  • ·         Safeguarding customer records and not disclosing suspicions to customers.

 

INTERNAL/EXTERNAL CONTACT

·         External:     Existing and prospective customers, Government officials, Chamber of Commerce, officials of regulatory bodies e.g. CCZ, ZEMA – for compliance and market information, competitors, key business introducers

  • Internal:     All Divisions

 

QUALIFICATIONS AND EXPERIENCE

  • Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
  • University Degree in a relevant subject.
  • Diploma in Banking and Finance will an added advantage.
  • At least three (3) years banking experience in corporate sales/related field.
  • Understanding of Corporate Banking products.
  • Understanding of relevant legislation e.g. KYC, Anti – Money laundering, Banking code.
  • Understanding of people policies and processes.
  • Demonstrated complaint handling and resolution skills.

JOB CORE COMPETENCIES

  • Excellent verbal and written communication skills
  • Excellent social/interpersonal skills
  • Delighting customers
  • Networking/Liaison
  • Persuading and selling
  • Attention to detail
  • Drive for results
  • Analytical thinking
  • Team work

How to Apply

All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to [email protected] no later than Tuesday 28th August, 2018.

 

Kindly note that you MUST attach copies of qualifications along with the application/ cover letter and curriculum vitae.

 

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.