Jobs in Zambia and Zimbabwe

Zamtel Job Recruitment: Call Centre Agent

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ZAMTEL a dynamic and vibrant organization with a focus on excellent customer service provision seeks to employ well skilled and qualified professionals for the following position.

Job Title: Call Centre Agent

Closing Date: 21st August, 2015

OVERALL PURPOSE

Answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

JOB SPECIFICATION

Minimum Qualifications: Diploma in any business related field
Professional Registration: Zambia Institute of Marketing
Minimum Experience : 2 work experience preferably in telecoms or services industry

Key Skills:

  • Business Analysis Skills & Techniques
  • Business Domain Knowledge
  • Technical Knowledge/Aptitude
  • Soft/Interpersonal Skills & Professionalism

Click here to download the full job profile.

How to Apply:

Interested candidates should submit their applications electronically via our website www.zamtel.co.zm.

Applications should be sent electronically consisting of a letter and CV as a single document(PDF or word).

Applications should be saved and sent in the following format:Job title_Name_CVnote e.g. Senior_Network_Administrator_Bwalya_Mpundu_CVnote

Note: If you previously applied for this particular job and made a mistake in applying by sending an incorrect CV or Application and wish to change the file, simply re-upload the file and re-apply to update the previous document.